Customer Service: Live chat, telephone, e-mail, post
Highlights of bgo
- Welcome bonuses available for both the virtual and live casino
- No maximum bet or win limits plus no wagering requirements on winnings.
- Huge selection of games which includes 500+ slots, table and card games, and a live casino.
- Interesting rewards found in the Vault plus a VIP scheme
- Platform includes round-the-clock bingo games suitable for desktop or mobile.
In the wake of several regulation changes enforced by the UK Gambling Commission, bgo has led the way with a new type of welcome bonus which looks rather appealing.
- Welcome Bonus: Get up to 50 Fair Spins on your first deposit. 1 Fair Spin awarded for every £1 deposited. No wagering requirements on winnings – available for instant withdrawal. Minimum deposit required is £10 and the minimum withdrawal amount is £20. New customers only. Players must be 18 or over. T&Cs apply.
- The Vault: Earn Fair Spins by playing and filling up the progress Boost Bar. Boosts are given out for each level up with extra boosts available for every 5th level completed.
- Live Casino 1st Deposit Bonus: Get up to £5 in Golden Chips. All winnings from Golden Chips are wagering free. Players get a £1 Golden Chip for every £10 deposited. T&Cs apply.
- VIP: Earn diamonds (for depositing and playing) and redeem them in the VIP Loyalty Store for Fair Spins, real money, Golden Chips or tournament tickets.
bgo uses the term ‘Fair Spins’ because unlike traditional free spins, these come with no limits and no wagering requirements. In addition to the bonuses mentioned above, existing players are treated to regular seasonal promotions such as the current Freaky Fair Spins Giveaway which is related to Halloween.
We must commend bgo on its new bonus format. It is far more transparent and much easier for players to understand.
bgo offers a rich selection of games, all of which are instant play through a web browser. Playtech is the leading software provider, yet others such as NetEnt, IGT, WMS, NextGen Gaming, Quickspin, Blue Gem Gaming and Endemol also help power this casino.
Table & Card Games
Players will find an assortment of virtual casino table and card games at bgo casino. They include: roulette, blackjack, baccarat, pontoon, and casino hold ‘em.
Roulette Variants – There are a number of roulette variations such as; European, American, Multi-Wheel, Diamond Bet, Penny Roulette and Pinball Roulette. Plus, Video, 3D, and the new AR roulette as well as the themed Age of Gods Roulette.
Blackjack Variants – These include; Premium, Pro, Single Hand, Cash Back, Buster, Surrender and Progressive Blackjack.
With a library in excess of 500 virtual slot machines, bgo really does set out to please all game lovers.
For players who want to win big, the progressive jackpot section is home to IGT’s Mega Jackpot games like Siberian Storm, Wolf Run, and Cleopatra. There are also huge jackpots from Playtech’s Jackpot Giant, the Batman series and Age of Gods. As if that wasn’t enough, NetEnt makes an appearance with Mega Fortune to give this category a truly heavyweight feel about it.
Further, classic and video slots can be found under the ‘slots’ tab or if you like to try out the latest additions, then look inside the ‘new’ section. Currently, it boasts the Legend of Shangri La, Baywatch, Planet of the Apes, and Jackpot Bells among others. This area is constantly being updated, so it is always worth checking out.
To find the video poker games, you will need to use the game search bar (top right on a PC) where you must enter the game’s title. A search just for video poker yields zero results. Our reviewers found Aces and Faces, Jacks or Better and Deuces Wild. It would be better if this specialist game had its own tab for quicker access.
There are 10 tables in the bgo live casino. You can play French, Pro, Classic or Prestige Roulette. Classic and Unlimited Blackjack variations are available in addition to Hi-Lo and Casino Hold ‘em and 7-seat Baccarat.
In terms of player support, bgo ticks every box. It offers multiple channels for players to get in touch, such as:
Live Chat: Most certainly the fastest way to speak to bgo’s customer service is via the live chat in the casino. This method is accessible 7 days a week from 8:30am until midnight.
E-mail: Another option is to use the e-mail service. Within the ‘help’ section players will find a built-in contact form to speed up this process.
Telephone: bgo acknowledges that some players prefer to hear a voice answering their questions so it also provides a customer service telephone number. This is manned from 9am until midnight, 7 days a week.
Other Methods: You can even write a letter to bgo and post it to casino’s head office. This will take longer than the other methods but we respect having the choice. Furthermore, bgo offers a high-quality FAQ section which covers all the key topics, including getting started, banking and promotions.
Players have a good choice of depositing and withdrawing options available; they include the following:
- Credit cards
- Debit cards
- i Debit
- Boku – Pay by Phone
- Instant banking
Deposits made using Neteller and/or Skrill are not eligible for either welcome bonus (virtual or live casino). Furthermore, all deposits under £500, with the exception of Boku, are charged a 2.5% fee.
Through flashy TV advertising and the memorable Verne ‘Mini-Me’ Troyer being the face of this casino, bgo has definitely made an impact since it arrived on the scene in 2012. Yet, this is a casino with substance. The new wager free bonuses cannot be faulted and we expect many other operators will be forced to follow bgo by offering the same.
The gaming library provides an ample choice for all players and all budgets. More video poker games would be a welcome addition and a better filtering system would also be of benefit in our opinion.
You should certainly add bgo to your shortlist of online casinos as we believe it is well worth checking out for yourself.